How it Works
Become a member.
Become a member.
Answer a few pre-assessment questions and pay the initial membership fee to join.
Begin your online consultation anytime.
Start your online consultation anytime.
Fill out a deep-dive questionnaire and submit photos.
Clinician review of consultation.
Our clinicians will review the details you share.
Our team analyses your eczema (location, severity), identifies possible triggers, and reviews your current management. We then develop an optimal treatment plan to match your specific needs.
Video consultation with clinician.
You'll speak to one of our clinicians over a video call to discuss your plan.
Once ready, we'll schedule a video call to discuss your skin and our approach to tackling your eczema.
Purchase treatment plan.
After you'll be sent your prescription to buy online or collect from your local pharmacy.
Prescription medications can be purchased from our partner pharmacy and delivered to your door, normally within 24 hours. You can also collect from your local pharmacy, whatever works best for you.
Ongoing support:
Ongoing support: with regular check-ins and anytime access to our clinical team. :
We'll schedule check-ins at 1 month and 3 months. Meanwhile, you'll receive our structured education plan and have access to our clinical team via instant messaging at any time.
A Clinical Approach
Tend’s customer journey has been designed by our founder, alongside an in-house consulant dermatologist. The process streamlines the customer experience, providing the benefits of a private consultation, but at a fraction of the cost.
Our Pricing
- You’ll start with a 3-month initial expert care plan, for £30/month.
- Our initial care plan is priced at just 20% of the cost of two private appointments.
- Following your initial three months, your membership will continue on a rolling basis at a reduced rate of £15/month, with the flexibility to cancel at any time.
- We recognise that the initial months require the majority of the work, so our pricing adjusts to reflect our patients' needs over time.
What Our Patients Say
Before
After
Before
After
Speaking to someone who truly understood the problem and the triggers was eye opening - I've had eczema since I was a child and never understood my condition until now.
Stephanie
I've struggled with eczema for most of my life. I dealt with the discomfort and rashes for years, and several different GPs provided prescriptions and creams that just wouldn't work. When I found Tend, I was so reassured by how detailed the survey and consultation was. After just a few weeks, my eczema almost entirely disappeared, and six months later it's stayed that way - I'm so glad I found Tend.
Vicky
I am so delighted to have been recommended Tend. I’ve been dealing with my eczema reactively for years, and have had very little education surrounding what it is and what triggers my flare ups. My consultation with Tom was so enlightening, and my treatment plan has revolutionised the way I manage my eczema.
Georgina
Having suffered from eczema for many years and trying various treatments recommended by my GP, I'd almost lost hope. Tend completely transformed my understanding of eczema and I now have the condition under control which is a HUGE relief. Couldn't be more grateful and I would recommend this service to anyone suffering with skin conditions!
George
I've struggled with eczema for most of my life. I dealt with the discomfort and rashes for years, and several different GPs provided prescriptions and creams that just wouldn't work. When I found Tend, I was so reassured by how detailed the survey and consultation was. After just a few weeks, my eczema almost entirely disappeared, and six months later it's stayed that way - I'm so glad I found Tend.
Vicky
I am so delighted to have been recommended Tend. I’ve been dealing with my eczema reactively for years, and have had very little education surrounding what it is and what triggers my flare ups. My consultation with Tom was so enlightening, and my treatment plan has revolutionised the way I manage my eczema.
Georgina
Having suffered from eczema for many years and trying various treatments recommended by my GP, I'd almost lost hope. Tend completely transformed my understanding of eczema and I now have the condition under control which is a HUGE relief. Couldn't be more grateful and I would recommend this service to anyone suffering with skin conditions!
George
FAQs
Can you arrange patch or allergy testing?
We are unable to arrange patch or allergy testing for our patients at the moment. If we believe that you may benefit from patch testing, we will inform you during your video call and provide guidance on how you can arrange it.
What happens if my skin doesn’t get better?
If your skin doesn't improve under our care, we will provide you with a summary of your records and offer recommendations on how you might access care from elsewhere. If we are unable to achieve a measurable benefit in your eczema control, you will be eligible for a refund of your membership costs.
Will I be offered a follow up appointment?
We will arrange scheduled check-ins to check your progress and if necessary make amends to your treatment plan.
What does "treatments at cost" mean?
Our partner pharmacy oversees the purchase and sale of any products recommended as part of your treatment plan. We do not receive any payment from them for these products following their purchase.
Will I get to speak to a specialist?
No, after completing your e-consultation, your data will be reviewed by our clinical team, and a treatment plan will be developed to meet your needs. Our in-house specialist oversees this process. You will then be offered a video consultation with a member of our clinical team to discuss your treatment plan and next steps.
How long does the process take?
When you sign up, you will complete our pre-assessment. This process allows us to screen for individuals who may not benefit from our service. If you fall into this category, you will not be able to access the consultation page automatically. In this situation, we will contact you directly to offer additional advice. If you successfully pass the pre-assessment, you will have immediate access to the E-consultation which you can complete at any time. Once your E-consultation is completed and photos submitted we will review your case. We aim to review your case within 72 hours. Once your case has been reviewed we will send you a link to book your video call with a member of our clinical team to discuss your treatment plan and next steps.
What’s an E-consultation?
The E-consultation has 2 parts, the first part is a long questionnaire which has 6 sections to complete, each component is crucial to helping us build a full picture of you and your skin. The second part of the consultation involves submitting photos of any active areas of eczema for analysis.
What's the minimum amount of time that I can subscribe?
We require an initial three-month commitment to access the platform, during which you will be charged £30/month. After the initial period, the fee will reduce to £15/month, and you can cancel at any time.
Do I need to tell my GP?
Yes, we recommend that you share your consultation with your GP. It is important that your GP has an up to date record of your medications so that they can safely prescribe for you in the future.
Do I have to do Direct Debit?
Yes, you must pay through direct debit as this allows us to continue collecting your membership payments so we can maintain your access to the platform.
Start your journey to better eczema control.
Become a member today