Privacy Policy

At Tend Health Ltd., safeguarding your personal information and complying with data protection laws worldwide are paramount to us. This privacy policy elucidates our practices and applies to your use of our websites, products, and services.

Information We Collect
1. Personal Information: In order to promote and provide our products and services, ensure website security, and run our business effectively, we collect various categories of personal information. These include:
  1. For Our Customers: Name, address, email address, date of birth, gender, telephone number, photographs, medical information provided to us, records of participation in promotional campaigns, and marketing preferences.
  2. For Users of Our Website (including restricted user account area for our customers): Login details, name, email address, date of birth, records of website usage (pages accessed, time and duration of usage), information related to the browser or device used (including IP address), and details provided through contact forms.
  3. Individuals on Our Marketing Database (who aren't our customers): Name, email address, records of participation in promotional campaigns, and marketing preferences.
2. We collect this information directly from you or through your interactions with our services.
Use of Your Information
- We utilise your information for the following purposes:
  - To fulfil a contract with you or take steps at your request before entering into a contract:
    1. Processing and fulfilling your orders
    2. Providing information and technical support as per your requests
    3. Notifying you of changes to our services
  - Pursuing our legitimate business interests:
    1. Granting our customers access to our products or services
    2. Providing personalised content within our products or services based on usage
    3. Informing you about our products and services through post, email, and phone based on your marketing preferences and applicable direct marketing laws
    4. Delivering targeted advertising for our other products and services that we believe may interest you, based on your usage of our websites, products, and services
    5. Analysing your usage of our products and services to enhance our service levels and develop future offerings, including surveys
    6. Ensuring the security of our websites, information technology systems, and safeguarding our rights.
  - With your consent:
    1. Processing your medical and other sensitive personal information.
    2. Sending marketing materials for our products and services to you.
  - As required by law:
    1. Sharing your personal information to comply with legal obligations.
Sharing Your Personal Information
1. We share your personal information as follows:
  1. Within our organisation with individuals involved in the aforementioned processing.
  2. With third-party service providers who process your information on our behalf for the purposes outlined above including IT hosting providers, payment service providers, and medical professionals retained by us.
  3. With Aiklu Ltd and its affiliated doctors assess your medical information in order to prescribe products and provide medical advice.
2. We may also share your personal information:
  1. When we believe it's necessary to protect the rights, property, or safety of our business, employees, partners, or customers. This includes sharing information for fraud protection and credit risk reduction purposes.
  2. With government authorities and/or law enforcement officials when required by law.
Consent and Withdrawal
1. Where your consent is required for us to process your personal information, we will seek your consent when you provide your data. You have the right to withdraw your consent at any time. However, please note that withdrawing consent for us to use your medical data may impact our ability to provide certain services. You can update your personal information at any time by contacting us at contact@tendhealth.com.
International Data Transfer
1. Your personal information may be stored and processed outside the country where it is collected, including outside the European Economic Area (EEA). When transferring information to others, within the EEA or otherwise, we ensure suitable safeguards and technical measures are in place to protect your personal data. This may include standard contractual clauses approved by the European Commission or other measures required by relevant laws. For more information, please contact us at contact@tendhealth.com.
Data Retention
1. We will retain your personal information for as long as reasonably necessary for the purposes we collected it, and to comply with any statutory or regulatory obligations relating to record retention. Requests to stop processing your personal data for marketing purposes will be respected, and we will keep a record of your request indefinitely to honor it in the future.
Your Rights
1. You have the following rights regarding your personal information:
  1. Access: Request access to and rectification or erasure of your personal information.
  2. Restriction: Request the restriction of processing your personal information.
  3. Objection: Object to the processing of your personal information based on our legitimate interests.
  4. Marketing: Object to receiving direct marketing materials and profiling for direct marketing purposes.
  5. For any of these rights or if you have questions about this privacy notice, please email us at contact@tendhealth.co.uk.
Data Protection Supervisory Authority
1. If you believe a breach may have occurred, you have the right to lodge a complaint regarding our processing of your personal information with a data protection supervisory authority in your country of residence or work. In the United Kingdom, the supervisory authority is the Information Commissioner’s Office (www.ico.org.uk).
Data Controller
1. The data controller for our websites, products, and services is Tend Health Ltd. (registered company number: 11945372), located at 63-66 Hatton Garden, London, England, EC1N 8LE. For any queries, please contact us via email at contact@tendhealth.com.